Admin role: Intune Administrator

  • Fix a non-compliant laptop

    The ticket: Outlook and Teams blocked – "device does not meet compliance requirements"

    What you'll practise

    • Find Ken's laptop
    • Open the failing policy
    • Identify the setting
    • Explain the delay
    • Sync the device
    • Confirm it's compliant
    • Hand back to Ken

    Help Desk Operator is Intune's built-in role for remote device tasks such as Sync.

  • Secure a stolen corporate iPhone

    The ticket: Work iPhone stolen at the airport

    What you'll practise

    • Find the stolen iPhone
    • Check ownership
    • Remote lock
    • Wipe the device
    • Read the status

    Help Desk Operator can run Remote lock, Retire and Wipe. Many organisations require Security approval for a Wipe.