Role required: Intune Help Desk OperatorAlso works with: Intune Administrator
The ticket: Outlook and Teams blocked – "device does not meet compliance requirements"
What you'll practise
- Find Ken's laptop
- Open the failing policy
- Identify the setting
- Explain the delay
- Sync the device
- Confirm it's compliant
- Hand back to Ken
Help Desk Operator is Intune's built-in role for remote device tasks such as Sync.