Admin role: Authentication Administrator

  • Reset a forgotten password

    The ticket: Forgot password after vacation – can't sign in

    What you'll practise

    • Open Grace's account
    • Verify the caller
    • Reset the password
    • Hand over the password

    Helpdesk and Password Administrators can only reset passwords for non-admin users.

  • Reset MFA after a phone change

    The ticket: New phone – can't approve MFA prompts

    What you'll practise

    • Open Vint's account
    • Open Authentication methods
    • Remove the old Authenticator
    • Require re-registration
    • Set expectations

    Authentication Administrators can manage methods for non-admin users only.