Reset MFA after a phone change

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Microsoft Entra ID
Interactive scenarioIntermediatePasswords & MFA~6 min
Role required: Authentication AdministratorAlso works with: Privileged Authentication Administrator

The ticket: New phone – can't approve MFA prompts

What you'll practise

  • Open Vint's account
  • Open Authentication methods
  • Remove the old Authenticator
  • Require re-registration
  • Set expectations

Authentication Administrators can manage methods for non-admin users only.

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