Platform: Microsoft Entra ID

Identities, sign-ins, MFA, roles and Conditional Access.

  • Reset MFA after a phone change

    The ticket: New phone – can't approve MFA prompts

    What you'll practise

    • Open Vint's account
    • Open Authentication methods
    • Remove the old Authenticator
    • Require re-registration
    • Set expectations

    Authentication Administrators can manage methods for non-admin users only.

  • Reset a forgotten password

    The ticket: Forgot password after vacation – can't sign in

    What you'll practise

    • Open Grace's account
    • Verify the caller
    • Reset the password
    • Hand over the password

    Helpdesk and Password Administrators can only reset passwords for non-admin users.

  • Assign a Microsoft 365 license

    The ticket: License request – Microsoft 365 E3 for Radia Perlman

    What you'll practise

    • Open Radia's account
    • Open her licenses
    • Assign Microsoft 365 E3
    • Understand the rule

    License Administrators can also set a user's usage location.

  • Grant VPN access via a group

    The ticket: Need VPN access to work from home

    What you'll practise

    • Find the user or the group
    • Add the membership
    • Verify the membership
    • Know why approval matters

    Owners of a group can also manage its membership without an admin role.