Platform: Exchange admin center

Mailboxes, shared mailboxes, mail flow and permissions.

  • Find a missing email with message trace

    The ticket: Didn't receive email from Northwind (signed contract)

    What you'll practise

    • Open Message trace
    • Trace Grace's mail
    • Open the Northwind message
    • Find where it went
    • Advise Grace

    Message trace needs Exchange Administrator, or a read-only role such as Security Reader or Global Reader.

  • Give access to a shared mailbox

    The ticket: Add Margaret Hamilton to the Support shared mailbox

    What you'll practise

    • Open the Support mailbox
    • Give Read and manage
    • Give Send as
    • Tell Margaret what to expect

    Exchange Recipient Administrator can manage mailbox permissions such as Full Access and Send as.

  • Set automatic replies for someone on leave

    The ticket: Set out-of-office for Butler Lampson

    What you'll practise

    • Open Butler's mailbox
    • Turn on automatic replies
    • Check the result

    Exchange Recipient Administrator can set automatic replies on someone else's mailbox.

  • Convert a leaver’s mailbox to shared

    The ticket: Leaver: keep Steve Crocker's mailbox for his manager

    What you'll practise

    • Open Steve's mailbox
    • Convert to shared
    • Give Bob Read and manage
    • Explain the licence

    Exchange Recipient Administrator can convert mailboxes and manage their permissions.

  • Fix a full mailbox with an archive

    The ticket: "Your mailbox is full" – can't send email

    What you'll practise

    • Open Barbara's mailbox
    • Check mailbox usage
    • Confirm the cause
    • Enable the archive
    • Set expectations

    Exchange Recipient Administrator can enable a mailbox archive.