The ticket: Forgot my Windows password – now locked out
What you'll practise
- Verify the caller
- Find Alan's account
- Reset and unlock
- Tell Alan what happens next
At dont, Tier 1 is delegated Reset Password on DONT › Staff. Domain Admin isn't needed.
Keyword: must change password
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Create a new starter from a template
The ticket: New starter: Hedy Lamarr – Engineering – starts today
What you'll practise
- Find the template
- Start the copy
- Create Hedy's account
- Check what was copied
Creating accounts needs Account Operators at dont.