The ticket: Termination – remove access immediately
What you'll practise
- Open Larry's account
- Block sign-in
- Revoke sessions
- Remove assigned groups
- Explain what's left
Keyword: block sign-in
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Urgent offboarding
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Investigate a sign-in failure
The ticket: Can't sign in to Outlook or Teams since this morning
What you'll practise
- Open Jon's account
- Read the sign-in error
- Interpret the error
- Find who disabled it
- Re-enable sign-in
Reading sign-in logs also needs a reader role such as Reports Reader or Security Reader if your role does not include it.